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• Return and Refund Policy

  As a policy, we do not offer returns or exchanges:

  • For products which are delivered in perfect condition as per the order placed.
  • If the customer has provided wrong or incomplete shipping address.
  • If there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
  • In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like India Post, Shiprocket etc.).

  However, the customer has a right to return a product if:

  • The order has been cancelled before in the given cancellation period.
  • The order delivered does not match the item in the order confirmation.
  • The order received has a genuine quality/manufacturing defect.

   In all above cases Sajawat Fancy Mats will make full refund

All orders are processed from our own warehouse. Delivery of all orders will be to the shipping address as mentioned during the Checkout. Delivery times vary from product to product. Delivery time is determined by the availability of the product and order destination.